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In a conference room on Newbury Street in Boston, a team of volunteers weighs the merits of pleas for help from across the country.
Ilda Montoya said she spends sometimes more than 12 hours a week reading about people’s needs, often after a personal crisis.
"Some individuals start with their childhood and write 18-page to 20-page letters," Montoya said. "It could be anything from an eviction (to) an accident."
The letter readers donate their time and thoughtfulness to the Letters Foundation. The Foundation was established by Warren and Doris Buffett. Warren Buffet is chairman and CEO of Berkshire Hathaway and is one of the richest men in the world.
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